FAQs

Do stoves require a chimney or a liner?

All of our stoves require a suitable chimney or professionally installed flue system. A liner may or may not be required depending on flue conditions and only your installer can confirm.

How do I clean the chimney?

You will require a chimney sweep to clean the chimney. It is essential to provide a dedicated chimney cleaning access door when installing the flue of the stove in some situations. In many situations the chimney can be swept through the firebox.

Who should install my stove?

We want you to enjoy the maximum performance from your appliance. To ensure this, it is essential that they are installed correctly. We strongly recommend that your stove is installed by a suitably qualified installer e.g HETAS.

How do I regulate the heat output?

Each stove has various air controls, which will allow you to easily regulate the heat output. Output can also be varied by log size and quantity fired.

What warranty do I get?

All manufacturers warranties vary in length. Consumables such as glass, firebox lining boards or stove rope and adhesives are not guaranteed. We do not accept consequential or incidental liability claims from any product failure. A call out charge will apply if our engineer attends any stove problem that is not related to product failure.

Where can I get spare parts?

Please call us for any spare part questions.

Can the doors be left open while burning?

For safety and heat efficiency the doors should remain closed. These stoves are not designed or approved for doors open operation.

Why is the stove smoking when lit? A flue with lack of draught problems is almost certainly the cause of a smoking stove. Also check adequate ventilation is present – if opening a window or door stops the smoking then lack of ventilation is the probable main cause. A qualified fitter should complete both a smoke pressure and flow test prior to fitting the stove to ascertain the integrity of the flue.

Why should I “Run in” my stove?

To begin, light a series of small fires over a period of a few days to allow the paint finish to cure. The stove is finished with a highly heat resistant paint. The finish can be renovated with stove paint available from your stove retailer. If the stove is not “run in” correctly, this may cause the paint to discolour and flake.

What is Over Firing?

Over firing is overheating your stove by having the fire burning too fiercely. Your stove should never be used in a manner to cause over firing. Over firing can be
caused by over loading the stove with fuel or leaving air controls fully open or operating the stove with leaking or defective door rope seals. If any part of stove glows red hot then your stove is over firing and your air control should be adjusted to reduce airflow to stove immediately. Over firing can cause permanent damage to the appliance, which is not covered by warranty.

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